Staying Safe with Us

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Updated following guidance on 2nd July 2020
We will continue to review all changes weekly and adapt our service accordingly.

What should I expect when I visit? 

The Old Stocks may look a little different to the last time you stayed with us, but we hope it will feel the same. Our Troupe will continue to be the people delivering the same attention to detail and personalised service that you are used to here at The Old Stocks Inn. We want to reassure you that we’re putting measures in place to keep you and our teams safe so that you can confidently enjoy a stay with us.

Upon reopening in July we have made a few operational changes to make you aware of:

Find out more about our commitment to keeping everyone safe whilst they’re with us below.

Booking A Room & Arriving

General Hygiene

Food & Beverage Changes

Operational Changes

All procedures and policies will be constantly reviewed and updated where necessary in line with government guidelines. We will try an evolve into the “normal” service as soon as we safely can.

FAQ’s

When can I stay at The Old Stocks Inn?

Subject to Government guidance we are planning to open on Wednesday 8th July. Please be aware that this is conditional and subject to change. We have opened up bookings until December 2021.

We expect that telephone calls and emails will be busy and our limited team will be doing their best to respond to all enquiries as soon as they can, but we do suggest that where possible you make your hotel booking online. 

Check Availability

Can we book into The Bolt Hole?

Alongside the hotel we expect to reopen our Self-Catering property on the 8th July. We have availability across the summer and have also opened up bookings until December 2021. All reservations can be made online for The Bolt Hole.

Check Availability

Can I book a table for dinner?

Initially we will be operating with a reduced number of tables in our restaurant, so times and availability maybe limited. We are taking Dinner bookings only in our restaurant for non-hotel guest from Wednesday 8th July. We will not accept walk in bookings, all tables must be reserved in advance. We will offer terrace dining each night if you would prefer to eat outside.

Book a Table

What happens if I need to cancel my booking?

Hotel bookings can be cancelled or transferred up to 48hrs prior to arrival with no charge. If you need to cancel or amend your booking within 48hrs of arrival due to COVID-19, we can transfer your booking to another suitable date, however rates may differ between dates.

Any cancellations or amendments within 48hrs, that are not as a direct result of COVID-19, will result in our retaining the charge for the first night of your stay.

Can I come in for just a drink?

Initially we are not able to offer a bar service unless you are dining with us at the hotel. We welcome guests and non-residents to book a table on the terrace or in the restaurant, we will then provide you with table service for drinks during your visit.

Will everything be open as usual?

Upon reopening in July, we will not be running a lunch service or opening the Café in the beginning. This decision has been taken to ensure we can operate safely with our guests and also ensure distancing in smaller back of house areas. We will continue to review these changes each week against government guidelines.

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